At Carling Dental we aim to provide the highest standards of patient care and operate to the professional standards to which others affected by our conduct have the right to expect. If you believe our service has fallen below the standards we want you to raise the matter so it can be thoroughly investigated and any necessary action taken to resolve it to your satisfaction.

Our complaints procedure is available to all patients of the practice, and every member of our team is familiar with the process to ensure concerns are handled professionally and confidentially. If you have a concern please speak to the member of staff involved or contact us by telephone, email, or in person. We will carefully listen, record the details of your concern, and do everything we can to resolve the matter to your satisfaction.

If your concern cannot be resolved, you may submit a formal complaint to Dr Michael Carling, Clinic Director.