CARLING DENTAL
Patient Information
Practice Policies and Website Information
CARLING DENTAL . HARLEY STREET
Patients Concerns and Complaints
At Carling Dental, we aim to provide a high standard of patient care. If something about your treatment or experience has not met your expectations, we want to hear from you. We will listen carefully, take your concerns seriously and work with you towards a fair resolution.
1. Your Experience Matters
We value feedback from our patients. If you feel that our service has fallen below the standards you expect, please let us know so that we can investigate your concerns and take any appropriate action.
Our complaints procedure is available to all patients. Every concern will be treated professionally, respectfully and confidentially.
You can raise a concern by speaking to a member of our team, calling us, emailing us or visiting the practice in person. We will listen to your concerns, record the relevant details and try to resolve the matter as promptly as possible.
If your concern cannot be resolved informally, you may submit a formal complaint to Dr Michael Carling, Clinic Director.
2. Our Complaints Process
1.Raise Your Concern
Please speak to a member of our team by telephone, email or in person. We will listen carefully and record the details of your concern.
2.Acknowledgement
If your concern becomes a formal complaint, we aim to acknowledge it within three working days.
3.Investigation
We will investigate your complaint fairly and thoroughly. Where appropriate, we may invite you to meet with us to discuss your concerns and help us understand what happened.
4.Response and Resolution
We aim to provide a full written response within 14 working days. If the investigation requires more time, we will keep you informed and explain when you can expect a response.
Our aim is to address your concerns fairly, explain our findings clearly and identify any appropriate steps to improve your experience.
3. Contact Us
If you would like to raise a concern or make a formal complaint, please contact us:
Carling Dental
72 Harley Street, London W1G 7HG
Telephone: 020 7580 3168
Email: reception@carlingdentistry.co.uk
We appreciate you bringing your concerns to our attention. Your feedback helps us review our service and continue improving the care we provide.