CARLING DENTAL
Patient Information
Practice Policies and Website Information
CARLING DENTAL . HARLEY STREET
Privacy Policy
At Carling Dental, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact our practice or receive dental care from us.
Please read this policy carefully to understand how we handle your personal information.
1. About Carling Dental
Carling Dental is a dental practice located at:
Address: 72 Harley Street, London W1G 7HG
Telephone: 020 7580 3168
Email: reception@carlingdentistry.co.uk
Website: https://carlingdentistry.co.uk/
For questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
2. Information We May Collect
Depending on how you interact with us, we may collect the following types of information.
Personal Information
This may include your name, date of birth, telephone number, email address, postal address and other contact details you provide when contacting us or making an appointment.
Dental and Health Information
If you become a patient, we may collect information relevant to your dental care, such as your medical history, dental history, treatment records, clinical notes, radiographs, treatment plans and information about your oral health.
Health information is particularly sensitive and is handled with appropriate care.
Website and Technical Information
When you visit our website, certain technical information may be collected, depending on the website features and cookies in use. This may include your IP address, browser type, device information, pages visited and information about how you use the website.
Information You Send Us
If you contact us through an online form, by email or through social media, we may collect the information you choose to provide so that we can respond to your enquiry.
Please avoid sending detailed medical information through social media or general website enquiry forms unless we have confirmed that the channel is appropriate.
3. Dental Records and Health Information
Your dental records help us provide appropriate care and maintain a record of treatment and clinical decisions.
Access to patient records is restricted to authorised individuals who need the information for their role. We take appropriate steps to protect health information from unauthorised access, loss, misuse or disclosure.
We retain dental records in accordance with applicable legal requirements and relevant professional guidance.
You may have rights to access your personal information, including your dental records, subject to applicable law.
4. Sharing Your Information
We do not sell your personal information.
Where necessary and lawful, we may share relevant information with:
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Dental professionals and healthcare providers involved in your care.
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Dental laboratories or specialist providers supporting your treatment.
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Service providers who help us operate our website, manage appointments, process payments or maintain our IT systems.
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Professional advisers, insurers or regulators where appropriate.
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Public authorities or other parties where disclosure is required or permitted by law.
Where third parties process personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.
We only share information where there is an appropriate reason to do so.
5. How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration or disclosure.
These measures may include access controls, secure systems, staff procedures and other safeguards appropriate to the information we hold.
However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.
6. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes for which it was collected, taking into account applicable legal requirements, professional guidance and our legitimate business needs.
Dental records may need to be retained for an appropriate period after treatment has ended.
The retention period will depend on the type of information and the circumstances. When information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.
7. Cookie and Website Analytics
Our website may use cookies and similar technologies to support its operation, remember preferences, understand website usage and, where applicable, support marketing activities.
Some cookies are necessary for the website to function. Other cookies, including certain analytics or advertising cookies, may require your consent before they are placed on your device.
You can manage your cookie preferences through the cookie settings provided on our website, where available. You can also adjust your browser settings to control cookies, although disabling some cookies may affect website functionality.
Please refer to our Cookie Policy for further information.
8. Your Data Protection Rights
Under UK data protection law, you may have the right to:
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Access the personal information we hold about you.
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Correct inaccurate or incomplete information.
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Request erasure of your information in certain circumstances.
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Restrict processing in certain circumstances.
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Object to certain types of processing.
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Request data portability where this right applies.
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Withdraw consent where we rely on consent as the legal basis for processing.
These rights are subject to legal conditions and exceptions. For example, we may need to retain certain dental records to meet our legal or professional obligations.
To exercise your rights, please contact us using the details provided in this policy. We may need to verify your identity before responding.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator, through its website at https://ico.org.uk/.
9. Marketing Communication
We may contact you about practice updates, services or news where permitted by law.
Where consent is required, we will ask for it before sending marketing communications. You can opt out of marketing emails by using the unsubscribe option, where available, or by contacting the practice.
Opting out of marketing will not affect important communications relating to your appointments or dental care.
10. Link to Other Websites
Our website may contain links to third-party websites, including social media platforms and external services.
We do not control these websites and are not responsible for their privacy practices. If you visit another website, we recommend reviewing its privacy policy before providing personal information.
11. Children Privacy
We take the privacy of children seriously. Where we provide dental care to children, we handle their personal and health information in accordance with applicable data protection law and relevant professional requirements.
If information about a child is submitted through our website, we may need to contact a parent, guardian or other appropriate person where necessary.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website features or legal requirements.
The latest version will be published on this page, together with the date it was last updated. We encourage you to review this page periodically.